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AMFI Registered Mutual Fund Distributor & SIF Distributor | EUIN E171790 | ARN-115652 | Initial Reg: 20-Sep-2025 | Valid until: 19-Sep-2028
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+91 90881 00727 support@fintopiafinserv.com 14, Basanta Babu Road, Kanchrapara, North 24 Parganas, West Bengal - 743145

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Submit Investor Complaint

Home Compliance Grievance Policy Submit Complaint

1
Investor Details
2
Grievance Details
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Proofs & Docs
4
Declaration
Direct Investor Redressal Portal: Per AMFI Code of Conduct & SEBI Master Circular guidelines, all registered investor complaints receive a written acknowledgement with reference number within 3 working days and full resolution within 15 working days. Alternatively, investors may also access SEBI SCORES or SMART ODR.

Section A — Investor Details

Personal and account identification for complaint tracking

Personal Information
Please enter your full name (minimum 2 characters).
Please enter a valid 10-character alphanumeric PAN (e.g. ABCDE1234F).
Please enter a valid email address for complaint updates.
Please enter a valid 10-digit mobile number.
Investment / Product Particulars
Please select the relevant product or service category.

Section B — Complaint Particulars

Nature of grievance, chronological facts, and relief sought

Please select the nature of your complaint.
Please select a severity classification.
Minimum 30 characters. Provide exact transaction dates and amounts for quicker resolution.
Please provide a descriptive explanation of your issue (minimum 30 characters).
Fill only if this is a follow-up on an earlier unresolved complaint.

Section C — Supporting Documents

Upload transaction slips, bank debit SMS screenshots, or account statements

Privacy Notice: Do not upload full Aadhaar card or banking passwords. Upload only transaction proofs, account statements, or error screenshots relevant to this grievance.
Drag & drop files here or click to browse
Accepted formats: PDF, JPG, PNG, DOC, DOCX • Max 5 MB per file • Up to 3 files

Section D — Declaration & Consent

Statutory confirmation per SEBI grievance guidelines

Declaration & Undertaking:
  • I declare that the information submitted above is true, accurate, and correct to the best of my knowledge.
  • I am the account holder / registered investor or legally authorized representative.
  • I understand that my personal data will be utilized solely for grievance redressal and regulatory compliance.
  • I consent to sharing relevant transaction details with the concerned Asset Management Company (AMC), Registrar & Transfer Agent (RTA - CAMS / KFintech), or SEBI / AMFI for investigation and resolution.
You must accept this declaration to proceed.
You must accept this consent to submit your complaint.
An email acknowledgement containing your Complaint Reference Number will be sent to your email immediately.
Our Grievance Redressal Officer will respond within 15 working days.
Statutory Escalation Matrix
If your grievance is not resolved satisfactorily, follow these statutory escalation tiers:
1

Level 1 — Grievance Redressal Officer (Fintopia Financial Services)

Soumen Bose (Founder & Grievance Redressal Officer) • Email: support@fintopiafinserv.com • Phone: +91 90881 00727

2

Level 2 — Asset Management Company (AMC) / RTA Investor Relations

Contact the respective mutual fund house investor relations or RTA (CAMS / KFintech) for direct transaction and unit allocation reconciliation.

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Level 3 — AMFI Investor Grievance Redressal Cell

Association of Mutual Funds in India (AMFI) • Toll-Free Helpline: 1800-270-7000 • Email: igrc@amfiindia.com

4

Level 4 — SEBI SCORES (Securities and Exchange Board of India)

Centralized grievance portal: scores.sebi.gov.in • SEBI Toll Free: 1800-266-7575

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Level 5 — SMART ODR (Online Dispute Resolution Portal)

Independent online conciliation and arbitration: smartodr.in (SEBI Circular on Online Dispute Resolution).

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